All requests for cancellation or freeze must be submitted by 10 pm of the 27th of the month (no exceptions). Please note: If you choose to cancel your membership and rejoin later, current rates and initiation fees will apply. The Overlook Customer Portal Step 1:Create Account/Login: Click on the "Support" icon.Step 2:Click on "NEW REQUEST"Step 3:Click on "Membership Change Request"Step 4:Fully complete all questions and submitStep 5:Check for confirmation in support messages