Welcome Desk Staff

Principal responsibilities include (but aren’t limited to):

Greet everyone in person and on the phone with a warm and friendly attitude that reflects the values of the #RamFam.
Assist members and guests with check-in, gear rentals, waivers, and general questions.
Educate visitors about gym offerings, memberships, rules, and classes.
Help new climbers feel confident, informed, and safe on their first visit.
Promote inclusivity and support a safe environment for all guests.
Assist with retail sales, day pass sales, and all membership sales.

Process transactions accurately (day passes, memberships, retail, events).
Ensure the Welcome Desk, lobby, restrooms, and yoga studio areas are tidy, organized, and well-stocked.
Keep retail displays stocked, dusted, and make sure to follow that items are “first in, first out” making sure that items are stocked in the correct order of expiration.
Handle phone calls and walk-in inquiries with professionalism.
Support facility walk-throughs as needed, and utilize that time to engage and potentially motivate a customer to come back or buy a membership.
Follow opening and closing procedures thoroughly and consistently as outlined in the onboarding and training materials and checklists
Consistently check all platforms related to working at the Welcome Desk and respond at the start of your next shift.

Stay up-to-date on all current promos, events, classes, and policy changes.
Communicate effectively with other departments (coaching, routesetting, events).
Log incidents and customer feedback appropriately and relay to leadership.
Attend staff meetings and trainings to stay aligned with gym standards and culture.